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Return Policy

OUR RETURNS POLICY


We honor a 30 days return policy on most of purchases. If it has been more than 30 days since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from our Return Policy. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that have been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received into our warehouse and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, which will usually show up within 3-5 business days depending on your bank.

Late or Missing Refunds
If you haven’t received a refund in a timely manner, be sure to first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thewinejunkie.com.

Damaged Or Defective Items
We are happy to replace items if they are received defective or damaged. Please contact us at support@thewinejunkie.com and we will help you with this process.

Shipping
If your item is approved to be returned, then please send your package to: The Wine Junkie, 9002 Chimney Rock Road, Suite G132, Houston TX 77096, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For your protection, if you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Although we love our mail carriers, we cannot always guarantee that your return package will be received at our warehouse.

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